Shipping and Returns Policy

At Xtreme Heaters, we’re committed to delivering your order quickly and ensuring a smooth experience if a return or exchange is needed. Below, you’ll find our policies for shipping and returns, designed to provide clarity and support for our customers across marine, RV, and industrial applications.

Shipping Policy

Fast and Reliable Delivery

We strive to ship all orders as quickly as possible. Most orders are processed and shipped within one business day, excluding weekends, holidays, or delays due to hazardous weather or carrier issues beyond our control. You’ll receive tracking information once your order ships.

Shipping Method

Unless otherwise specified at the time of purchase, we select the most economical carrier and rate to deliver your order. Orders over $400 require a signature upon delivery to ensure safe receipt.

Damaged Shipments

If your product arrives damaged, please contact us within 24 hours of receipt at 1-877-360-4328 or via our Contact Page]. You may also complete our service form to report shipment issues. Retain all packaging materials for inspection by the carrier.

Returns Policy

Non-Defective Returns

To return a non-defective item, you must request authorization within 30 days of your order date by filling out this Complete the service form. We will reply with instructions for returning the product.

• Condition: Items must be in as-new condition, in original packaging, with all warranty cards, manuals, and accessories.
• Shipping: Return shipping costs are the customer’s responsibility and must be prepaid.
• Restocking Fee: A 10% restocking fee applies to all approved non-defective returns.
  

Defective Returns 

If your heater becomes defective within the 5-year warranty period, contact us first for troubleshooting assistance at 1-877-360-4328 or via our [Contact Page]

 If is determined that repair or exchange is needed, complete this  service form and follow the instruction for shipping it back to Xtreme Heaters.  Approved defective items may be returned for repair or same-item exchange, subject to our inspection. Return shipping for defective items must be prepaid, but we’ll cover return shipping for warranty repairs if the defect is confirmed.

Ordering the Right Product

We provide detailed technical specifications, part numbers, and responsive support via phone (1-877-360-4328), email, or chat to help you choose the correct heater for your boat, RV, or industrial needs. Xtreme Heaters is not responsible for orders placed incorrectly, so please reach out with any questions before purchasing.  Restocking fees apply to product exchanges.

Warranty Information 

All Xtreme Heaters are backed by our 5-year warranty, ensuring reliable performance. For full warranty details, visit our [Warranty Page] and be sure to register your heater when received.

Contact Us  

Have questions about shipping or returns? Reach out to our team at 1-877-360-4328, through our [Contact Page], or via email or live chat. We’re here to help ensure your experience with Xtreme Heaters is exceptional.