Refund policy

We stand behind the quality of our products. If your Xtreme Heater becomes defective within five years of the invoice date, we’ll be happy to repair or exchange it—same item only—based on our discretion and the condition of the return.

For non-defective returns, we ask that you contact us first for approval. Return and refund requests must be made within 30 days of your purchase date. All returns must be in “as-new” condition with original packaging, manuals, accessories, and warranty cards included. Any missing items or damage may result in a delay or a partial refund.

Please note:

• Shipping is the responsibility of the customer or will be flat rate.

• A 10% restocking fee applies to all non-defective returns.

• Refunds can only be issued to the original form of payment.

• New Unused products in original packaging no damage
• no consumables can be returned 

To request a return or refund, just give us a call at (877) 360-HEAT (4328) or email us at info@xtremeheaters.com—we’re here to help.

A quick heads-up:
We do our best to provide detailed product specs, part numbers, and personalized support via our toll-free number, online chat, and email. Because of that, we can’t be responsible for returns due to incorrect product selection.